Customer Support Representative (M-F/Night Shift)
Core
Provide high-quality technical support and resolve customer issues across hardware, software, and networking systems using modern tools including AI.
Role type
Technical Support Representative (IC)
Builds
Customer support interactions and resolved technical tickets
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, root cause analysis, documentation, multitasking, technical knowledge of PC/Mac and Microsoft Office, networking basics
Preferred skills
Hardware and/or networking knowledge, experience with AI tools (ChatGPT, Copilot)
Technologies
ChatGPT, Microsoft Copilot, PC/Mac OS, Microsoft Office
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; document customer interactions, issues, and resolutions; manage multiple requests simultaneously in a fast-paced environment; leverage AI tools to support daily workflows and improve response quality; take ownership of customer issues until resolution.
Seniority
Mid-level, hands-on IC
