Bilingual Technical Customer Support, Ring, Ring
Core
Bilingual Technical Customer Support representative delivering timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers, focusing on device account security and troubleshooting.
Role type
Bilingual Technical Customer Support Representative
Builds
Customer trust and product adoption for Ring security devices and Eero systems
Domain
Home Security / IoT / Consumer Electronics
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), technical troubleshooting, account management, billing maintenance, device setup, logical problem solving, CRM usage, Salesforce
Preferred skills
Eero device experience, security alarm systems experience, technical curiosity, documentation skills, fast-paced environment adaptability
Technologies
Salesforce CRM, Microsoft Office, Ring devices, Eero devices
Responsibilities
Handle voice, chat, email, and inbound/outbound calls for customer support; troubleshoot device account, billing, and setup issues; act as customer advocate to report and address product improvements; assist with communication during product launches; escalate emerging issues to other teams.
Seniority
Individual Contributor, entry to mid-level
