Account Manager - Speech & AI Technologies

## About the role Side Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability. This is not a pure sales role. It requires strong technical credibility and a customer-first mindset. ## What You'll Do - Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain. - Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams. - Translate complex technical requirements into clear internal delivery plans and execution roadmaps. - Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams. - Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support. - Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies. - Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client's technical roadmap. - Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk. - Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution. - Identify risks early, escalate appropriately, and maintain transparency across stakeholders. - Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments. ## Requirements - 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies. - Experience working with large technology platforms or enterprise AI customers. - Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines. - Strong understanding of annotation workflows, dataset management, and model evaluation concepts. - Comfort engaging directly with engineering, ML, and product stakeholders. - Strong communication skills with the ability to bridge technical and operational teams. - Commercial awareness and structured account management discipline within enterprise environments. ## What we offer - Competitive base salary - Flexible working arrangements - Annual leave plus public holidays - Private healthcare options - Life assurance and income protection coverage - Professional development support and learning opportunities - International exposure across global teams and clients - A collaborative, people-first culture within a growing global organization #LI-CD1