Director / Senior Director of Client Services - FinTech & Financial Services
Core
Strategic executive partner for a premier consumer fintech disruptor, aligning high-velocity product rollouts, compliance standards, and user-centric operations with TaskUs's scale.
Role type
Senior Director of Client Services (Strategic Account Leadership)
Builds
Strategic revenue expansion, headcount scaling, and gross margin optimization for a digital-first financial technology leader.
Domain
Financial Services / Consumer FinTech / Digital Banking
Required skills
Executive strategic partnership, P&L ownership, commercial growth, cross-functional stakeholder influence, operational excellence, continuous innovation, people leadership
Preferred skills
MBA or relevant Master's degree
Technologies
SaaS platforms, CRM tools, AI-driven routing, telephony/omnichannel engines
Responsibilities
Lead strategic QBRs, MBRs, and executive briefings; Own the account P&L and drive revenue expansion; Interface with C-level stakeholders and internal delivery teams; Ensure execution across contractual SLAs and CSAT targets; Propose operational redesigns and risk-control enhancements.
Seniority
Senior, hands-on IC with strategic leadership