IT Support (m/w/d)
Core
IT support specialist handling user incidents, device management, and onboarding within a Microsoft-based network.
Role type
IT Helpdesk / Desktop Support Engineer
Builds
End-user computing environment (hardware, software, cloud services)
Domain
IT Services / Enterprise Support
Required skills
Microsoft 365, Entra ID, hardware installation, mobile device management, cloud telephony, ticketing systems, onboarding support
Preferred skills
Microsoft-based network administration, service process optimization
Technologies
Microsoft 365, Entra ID, Ticketing & Knowledge Management Systems, Cloud Telephony (via careerplan.io/jobs/1453136-it-support-mwd-at-pkf-wulf-gruppe-gmbh-co-kg)
Responsibilities
Analyze and resolve IT incidents via phone, remote, or on-site; Install, maintain, and administer stationary and mobile devices; Manage hardware and mobile device management; Support new employee onboarding from an IT perspective; Implement and optimize service processes and IT projects.
Seniority
Mid-level, hands-on IC