Technical Support Assistant
Core
Frontline IT support managing technology onboarding and offboarding, including account creation, hardware/software setup, and help desk support for new hires and existing staff.
Role type
Technical Support Assistant (Onboarding/Offboarding & Help Desk)
Builds
User accounts, agency devices (laptops, phones), and IT infrastructure support
Domain
IT Support / Help Desk / Enterprise Administration
Required skills
Account creation and management, hardware and software configuration, help desk troubleshooting, documentation, Microsoft 365 administration, MDM administration, network basics (IPv4, subnets), equipment inventory management
Preferred skills
Cloud application administration (Zoom, DocuSign), enterprise VOIP services, remote access software, MS Office Suite (Excel, Word, PowerPoint, Outlook)
Technologies
Windows, Android, Microsoft Entra, SharePoint, Exchange, Intune, Microsoft 365, Zoom, DocuSign, MS Office Suite
Responsibilities
Serve as first contact for new hire technical questions, configure and deploy agency devices, reset hardware/software/accounts, provide first-level systems support, perform routine maintenance on IT equipment, manage computer equipment inventory, monitor daily system operations, create and update documentation for agency standards
Seniority
Mid-level, hands-on IC