Customer Success Manager, BGOV (INDG)
Core
Formulates and executes service strategies to increase users, usage, engagement, and renewals for assigned client accounts.
Role type
Customer Success Manager
Builds
Long-term client relationships and growth strategies for Bloomberg Industry Group products
Domain
Financial data and analytics (Bloomberg Industry Group)
Required skills
Account management, sales, strategic planning, relationship building, training, project prioritization, analytical skills, communication
Preferred skills
Knowledge of law firms, tax & accounting, or corporations; prior Account Management experience
Technologies
Bloomberg Industry Group products
Responsibilities
Serve as primary point of contact for clients; establish long-term relationships and identify up-sell opportunities; monitor account health and craft engagement strategies; train and support clients to maximize product utilization; help clients set up alerts and dashboards; collaborate with Relationship Partners on account strategies.
Seniority
Mid-level (2-4 years experience)