Business Analyst Telco Domain
Core
Business Analyst specializing in Telecom domain, focusing on process design and ServiceNow platform implementation.
Role type
Senior IC Business Analyst (ServiceNow/Telecom)
Builds
ITSM, Customer Service Management, Field Service Management, and HR Service Delivery solutions
Domain
Telecom industry + IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, process design, user story creation, gap analysis, workflow automation, stakeholder management, agile delivery, Telecom domain expertise
Preferred skills
ServiceNow certifications (CSA, ITSM, CSM), change management, resource estimation
Technologies
ServiceNow
Responsibilities
Capture and articulate business requirements as user stories for agile environments; Act as liaison between business stakeholders and technical teams to model and document processes; Support testing efforts by validating requirements and performing gap analysis; Design and define processes across Customer, IT, and Employee workflows; Champion change management and user adoption initiatives; Provide insights and best practices related to ITSM, CSM, FSM, or HRSD modules.
Seniority
Mid-Senior, hands-on IC
