Learning Experience Leader - Technical Support (New Braunfels TX - Onsite)
Core
Design, deliver, and maintain training and development programs for end-users, partners, and distributors, aligned with product-specific methodologies and enterprise needs.
Role type
Learning Experience Leader (Training & Development)
Builds
Training curricula, preparatory courses, induction programs, and e-learning packages
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
Curriculum design, technical preparatory training delivery, e-learning creation, induction program development, trainee progress monitoring, content expert management, statutory training compliance, class facilitation, program revision
Preferred skills
Technical savviness, leadership, group handling
Technologies
Microsoft applications, Google applications
Responsibilities
Create and deliver end-user, partner, and distributor training; Deliver technical preparatory training covering basic skill requirements; Continuously improve training programs and learning opportunities; Amend and revise programs to adapt to work environment changes; Act as content expert and maintain training documents; Develop and create effective induction programs; Monitor and review trainees' progress; Ensure statutory training requirements are met; Research and present new technologies and methodologies in workplace learning
Seniority
Individual Contributor, entry to mid-level
