Mitarbeiter (m/w/d) Kundenservice
Core
Planning, coordinating, and prioritizing service dispatches for field technicians; managing customer appointments and maintenance schedules; processing service orders in an ERP system.
Role type
Operations coordinator for technical customer service
Builds
Service dispatch schedules and customer maintenance plans
Domain
Industrial equipment maintenance / Technical services
Required skills
Dispatch planning, ERP system usage, cost estimation, customer data management, technical customer service experience
Preferred skills
SAP knowledge, English language skills
Technologies
MS Office, SAP
Responsibilities
Plan and coordinate service dispatches for field technicians; Organize and coordinate customer appointments and maintenance schedules; Create cost estimates and price inquiries; Manage and update customer master data; Track open service orders to ensure timely completion