Mitarbeiter Kundensupport Fraud / Phishing
Hybrid
Core
Handle customer inquiries and resolve issues related to fraud and phishing from intake to solution.
Role type
Fraud and Phishing Customer Support Specialist
Builds
Fraud and Phishing resolution processes and customer experience improvements
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud and phishing case handling, payment processing knowledge, e-commerce and m-commerce experience, commercial or banking training
Responsibilities
Resolve customer inquiries regarding fraud and phishing, analyze customer requests and application processing to improve service, collaborate with team to find solutions for complex cases, contribute to shaping future work methods
