IT Business Coordinator Lead - (Lead - Manager) 212093
Core
Lead a regional/local support arm managing IT operations, hardware/software deployment, and service delivery across six key areas including Applications, Business Unit, Customer Service, Infrastructure, Program Management, and Service Delivery Center.
Role type
Senior IT Business Coordinator Lead (Manager)
Builds
Regional IT service delivery, hardware/software deployment, and program management solutions
Domain
IT Operations and Business Support
Required skills
IT coordination and management, hardware/software installation and configuration, IT standards and policy compliance, escalation and issue resolution, supplier relations, program management, staff supervision, financial planning, contract and vendor management, IT infrastructure knowledge (networking, telecoms, cloud)
Preferred skills
Financial planning (SAP, Essbase, Hyperion), project management, ITIL, CompTIA
Technologies
ServiceNow, SAP, Essbase, Hyperion
Responsibilities
Supervise staff and coordinate diverse activities within functional areas, manage and prioritize requests for hardware/software/systems access, coordinate installation and configuration of desktops, laptops, printers, servers, and networks, review IT requirements for cost-effective solutions, act as escalation contact for service delivery and billing issues, manage supplier relations, plan work and administer policies
Seniority
Senior, hands-on IC with management responsibilities