Client Services Assistant Lead
Core
Deliver exceptional food & beverage service, coordinate operations, and provide Tier 1 AV support for partners, staff, clients, and visitors on the client floor.
Role type
Senior Client Services Assistant Lead (Corporate Hospitality)
Builds
Premium catering experiences and seamless event operations for top-tier clients
Domain
Corporate Law Firm Hospitality & Events
Deliverable
product features | physical/clinical work
Required skills
Corporate hospitality experience, fine dining/banqueting background, barista/coffee making, team supervision, event coordination, AV equipment setup, room booking management, stock management, rostering, invoicing, stakeholder relationship building
Preferred skills
None stated
Technologies
EMS room booking system, waiter call system, Microsoft Teams
Responsibilities
Deliver professional food and beverage service tailored to event types; coordinate daily operations of Client Services Assistants; supervise functions and events; provide mentorship and training to the CSA team; ensure meeting rooms are set up and cleared; maintain cleanliness and equipment on client floors; provide Tier 1 AV support including setup, packing, and simple troubleshooting; manage workflows using booking and call systems; handle administrative tasks like ordering, stock, rostering, and invoicing; provide backup support to Reception; collaborate with Team Leader, Head Chef, and Coordinator to ensure seamless operations; drive national alignment of policies and procedures.
Seniority
Senior, hands-on IC with team leadership