Director, Implementation Services (INDG)
Core
Leads delivery of implementation services, overseeing project execution, resource management, and executive customer engagement for enterprise clients.
Role type
Director, Implementation Services
Builds
Enterprise client implementations and service offerings for accounting, tax, and legal business areas
Domain
Enterprise SaaS, Professional Services, Accounting, Tax, Legal
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS implementation, strategy development, project management, executive stakeholder management, team leadership, staffing, financial target accountability, project monitoring, resource management, utilization management, Agile development, software development lifecycle engagement
Preferred skills
Technology implementation in tax/accounting/finance/law, Jira, Salesforce, Certinia, Tableau
Responsibilities
Own delivery of implementation services to clients; Create service offerings aligned to market segments; Recruit and develop a Professional Services team; Forecast and manage team staffing; Communicate product enhancements to Product Management; Form positive relationships with executive stakeholders
Seniority
Director, hands-on leadership & strategy