Kaufmann - Teamleiter Kundensupport (m/w/d)
Core
Leading and optimizing a customer support team for a healthcare software company, ensuring efficient, customer-oriented service and continuous process improvement.
Role type
Team Lead / Manager, Customer Support
Builds
Customer support operations and team performance for healthcare software clients
Domain
Healthcare technology / eHealth
Required skills
Team leadership, process optimization, KPI analysis, project management, MS Excel, MS Word
Preferred skills
SAP, AI tools
Responsibilities
Provide technical and disciplinary leadership to the support team, steer and optimize existing processes and workflows, monitor and analyze KPIs to drive improvement measures, ensure team targets regarding productivity, availability, service level, resolution rate, and service quality, actively participate in support projects. (via careerplan.io/jobs/14225-ee094c91c010072c-S-kaufmann-teamleiter-kundensupport-mwd-at-cgm)
Seniority
Manager, hands-on leadership