Kundenberater - Kommunikation (m/w/d)
Hybrid
Core
Advise customers on statutory health insurance (GKV) benefits, insurance questions, and sick pay management; independently process customer requests and manage customer acquisition.
Role type
Customer advisor (statutory health insurance)
Builds
Sustainable customer care and customer satisfaction for the SBK (Siemens-Betriebskrankenkasse)
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Knowledge of social insurance law, GKV benefits, customer advisory, sales, complex case handling, structured work
Preferred skills
Experience in customer advisory and sales or referral management
Responsibilities
Advise customers on GKV benefits and insurance questions; Process customer requests independently; Manage customer acquisition and portfolio growth
Seniority
Entry-level to Mid-level