Customer Service Advisor - Health
Core
Handle customer enquiries and claim-related activities across a range of Health products via telephone, email, and written correspondence.
Role type
Customer Service Advisor (Health Claims)
Builds
Support for members, brokers, and clients regarding policy and claims
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Customer service, problem solving, relationship building, claims administration, communication (verbal/written), attention to detail, Microsoft Office (Word/Excel)
Preferred skills
Empathy, ability to manage competing priorities, teamwork, proactive learning
Responsibilities
Handle customer enquiries via telephone, email, and written correspondence; Support members, brokers, and clients with policy and claims-related queries; Manage escalated enquiries and complaints professionally; Identify opportunities to improve processes and enhance the customer experience; Support the onboarding and development of new colleagues
Seniority
Individual Contributor