Fachinformatiker (m/w/d)
Core
Second-level support and maintenance for internal software solutions used by DKMS to manage international donor files and support stem cell transplant patients.
Role type
IT Application Specialist (Second-Level Support)
Builds
Internal donor management software and related support processes
Domain
Non-profit / Healthcare IT / Application Support
Required skills
Application management, IT support, ticketing systems, MS Windows, MS Office, SQL, system configuration, incident analysis, documentation
Preferred skills
Experience with service requests, relational databases, complex application analysis
Technologies
MS Windows, MS Office, SQL
Responsibilities
Prioritize and coordinate service requests and incidents, analyze recurring issues to derive improvements, consult business units on software usage, support rollout and testing of new solutions, monitor systems and resolve incidents, perform system configurations and small SQL queries, maintain user and technical documentation