Fachinformatiker - Technischer Support (m/w/d)
Core
Providing technical support for hardware and software issues for medical imaging equipment used in clinical research, healthcare centers, and wellness facilities.
Role type
Technical Support Engineer (IT & Hardware)
Builds
Hardware and software installations and troubleshooting for medical imaging systems
Domain
Medical technology / Healthcare IT
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Remote support, CRM documentation, Network administration, Windows administration, Office applications, Technical problem analysis
Preferred skills
English (verbal and written), Manual dexterity
Responsibilities
Telephone support for users on hardware and software issues, Analyze and resolve user and software errors, Install hardware and software via remote and on-site, Process customer tickets and document requests in CRM, Collaborate with colleagues from other departments