Informatiker - Anwendungsbetreuer (m/w/d)
Core
Configuring, supporting, and evolving modern IT applications to ensure reliability, performance, and user experience for the Stadtwerke Erfurt Group.
Role type
Application Support Engineer (ITSM & RPA)
Builds
Microsoft Teams, Project Management Tools (Projektron BCS, Jira), Customer Portals, Apps, and Robotic Process Automation (RPA) workflows.
Domain
Utilities / Municipal Services / Digital Transformation
Required skills
ITSM tools, Ticketing systems, Incident/Patch/Change management, SQL, Scripting, RPA, Process analysis, External vendor coordination (via careerplan.io/jobs/14225-40455a3a3c9e0cc8-S-informatiker-anwendungsbetreuer-mwd-at-swe-digital-gmbh)
Preferred skills
Database administration, AI/ML integration, Advanced documentation creation
Technologies
Microsoft Teams, Projektron BCS, Jira, Microsoft SharePoint, SQL
Responsibilities
Analyze business requirements and implement technical IT solutions, Support integration of new applications, Maintain user and permission structures, Coordinate external service providers, Create and maintain technical documentation and training materials.
Seniority
Mid-level, hands-on IC