Fachinformatiker (m/w/d)
Core
Primary contact for internal teams and external vendors on IT topics, coordinating external service providers and managing service requests and incidents.
Role type
IT Service Desk / Support Specialist
Builds
IT service operations and incident resolution
Domain
IT Infrastructure and Support
Deliverable
dashboards & analysis
Required skills
IT infrastructure knowledge, hardware troubleshooting, Microsoft software proficiency, service request classification, incident analysis, documentation, coordination of external vendors
Preferred skills
First and Second Level Support experience, structured independent work, service orientation
Responsibilities
Coordinate external service providers, classify and analyze service requests and incidents, document solution paths, communicate between business units, external vendors, and internal IT team, continuously improve the IT landscape
Seniority
Mid-level, hands-on IC
