IT Administrator (m/w/d)
Core
IT Service Specialist providing 1st and 2nd level support, infrastructure administration, and on-site client hardware/software configuration for the rhenag group.
Role type
IT Service Specialist (1st/2nd Level Support & Infrastructure Admin)
Builds
Client hardware and software configurations, IT infrastructure maintenance
Domain
Municipal services / IT Operations
Required skills
IT infrastructure administration, Active Directory, Azure Active Directory, Microsoft 365, Microsoft Intune, Windows 11, ticketing systems, on-site support
Preferred skills
Security incident handling (XSIAM), software distribution
Technologies
Microsoft Intune, Active Directory, Azure Active Directory, Microsoft 365, Windows 11, XSIAM
Responsibilities
Qualify and categorize incoming support requests and incidents, independently handle 1st and 2nd level support tickets, plan and configure client hardware and software, administer IT infrastructure including Active Directory and Microsoft 365, provide on-site support at various locations within the Cologne area
Seniority
Mid-level, hands-on IC