Kaufmann - Kundenberater (m/w/d)
Hybrid
Core
Inbound customer service representative for private and business customers handling energy supply inquiries across Germany.
Role type
Customer Service Representative (Inbound)
Builds
Customer satisfaction and resolution of billing, pricing, and account inquiries for EnBW.
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
German (fluent), PC/MS Office, CRM systems, data management, billing processing, account administration
Responsibilities
Handle inbound customer inquiries via phone and email, process billing and payment adjustments, maintain customer master data, create and correct invoices, manage customer accounts.
Seniority
Entry-level to Mid-level
