Customer Education Strategist, Senior (INDG)
Core
Design and execute scalable customer education programs, including onboarding curricula, certification programs, and digital learning experiences to guide customers from first login to advanced workflows.
Role type
Senior Customer Education Strategist
Builds
Scalable digital learning ecosystem, LMS programs, knowledge resources, and educational content
Domain
SaaS / Customer Success / Legal & Tax Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, curriculum development, digital learning ecosystem management, content strategy, cross-functional collaboration, community management, metrics definition, program iteration
Preferred skills
JD/legal/tax/accounting background, certifications in Instructional Design or L&D, Figma proficiency, campaign planning
Technologies
LMS platforms, digital learning tools, CRM systems, knowledge management platforms, Figma
Responsibilities
Develop and manage digital learning ecosystem; Create and maintain advanced educational materials (videos, documentation, courses); Partner with Product, CS, Support, Sales, and Marketing to drive adoption; Co-own customer community and facilitate peer learning; Define and track key metrics for education effectiveness
Seniority
Senior, hands-on IC