IT Support Specialist
Core
Provide level 1 technical support and basic systems administration for Microsoft Active Directory, DNS/DHCP, server/desktop OS, file/print management, messaging/collaboration, and backup/recovery systems.
Role type
Level 1 IT Support Specialist
Builds
Supports 24/7/365 Contact Center operations and enterprise-wide technical projects
Domain
IT Infrastructure & Systems Administration
Required skills
Active Directory, DNS/DHCP, server and desktop operating systems, file and print management, messaging/collaboration systems, system and data backup/recovery, password management, desktop/laptop setup, patching, system health monitoring, incident/problem management, vendor coordination
Preferred skills
Active Directory 2012 R2, Group Policy management, Google Apps
Technologies
Microsoft Active Directory, DNS, DHCP, Google Apps
Responsibilities
Provide level 1 technical support to the Contact Center; Monitor and manage system health of all assigned systems; Lead or drive processes to identify operational and security problems; Research, plan and coordinate upgrades and changes to existing systems; Train and develop peers and support staff in systems monitoring and troubleshooting; Coordinate vendor support of assigned hardware/software/systems/services
Seniority
Entry-level to Mid-level, hands-on IC