IT Customer Service Advisor - Associate
Core
Level 2 IT support and project coordination for enterprise infrastructure, workplace technologies, and end-user services.
Role type
Associate IT Customer Service Advisor (Infrastructure & Operations)
Builds
Reliable, secure, and cost-effective technology solutions for global business units
Domain
Energy (Oil & Gas) / IT Infrastructure & Workplace Technology
Required skills
IT infrastructure support, networking, server/storage management, project coordination, stakeholder management, vendor management, problem-solving, cybersecurity awareness, IT governance/compliance
Preferred skills
Business continuity/disaster recovery, IT service management (ITSM), Agile methodologies, cloud technologies, conferencing/AV technologies
Technologies
Operating Systems, Network Infrastructure, Cloud Computing
Responsibilities
Provide Level 2 support for infrastructure and workplace technologies; Build relationships with business customers and IT service providers; Support planning and execution of local and global IT projects; Drive technology adoption through user engagement and training; Act as escalation point for incidents and participate in problem/change management; Collaborate with vendors to improve service quality; Manage procurement of IT equipment and mobile devices; Support governance, compliance, and audit processes; Lead business continuity and CyberBCP testing activities; Partner with regional/global teams for process improvements.
Seniority
Associate, hands-on IC
