Customer Success Support Geoscientist - Landmark
Core
Act as the primary technical contact to help customers maximize the value of Neftex subscription products by providing onboarding, workflow guidance, training, and ongoing support for exploration and subsurface workflows.
Role type
Customer Success & Support Geoscientist
Builds
Neftex SaaS products for the global energy industry
Domain
Energy industry, geoscience, exploration and subsurface workflows
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Geoscience expertise, exploration workflow knowledge, technical support, user training, problem-solving, cross-functional collaboration
Preferred skills
Neftex product knowledge, regional geology, SaaS support experience, customer success program experience, webinar delivery
Technologies
Neftex products and datasets
Responsibilities
Support customer onboarding and adoption; troubleshoot workflow and product usage challenges; deliver onboarding sessions and technical training; collect and communicate customer feedback to Product Management; monitor customer engagement and health.
Seniority
Experienced Hire
