First-Level-Support (inbound) oder IT-Systemadministrator (m/w/d)
Core
Provide on-site technical support for hardware and software issues, manage server and client systems in a domain environment, and act as the interface between 1st, 2nd, and 3rd level support.
Role type
First-Level Support / IT System Administrator
Builds
IT support services for internal employees
Domain
IT Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Client hardware and software administration, Domain environment management, Office 365 administration (Exchange, SharePoint, Dynamics 365 CRM, OneDrive, Yammer), Helpdesk system usage, FAQ creation
Preferred skills
Windows Server administration (2008/2012/2016/2019/2022), Microsoft SQL Server, Active Directory, DHCP & DNS services, Terminal Services (RDS), VMWare vSphere, Microsoft NAV 2018
Responsibilities
Provide on-site support for hardware and software questions, work with a helpdesk system to create work aids and FAQs, act as the interface between 2nd and 3rd level support, manage technical support for server and client systems in a domain environment