IT-Support Mitarbeiterin bzw. IT-Support Mitarbeiter (w/m/d)
HybridSecurity clearance required
Core
Providing IT support and administration for Windows clients, including hardware setup, remote access, and hotline support for the BAFA federal agency.
Role type
IT Support Specialist (Help Desk / Desktop Support)
Builds
IT infrastructure and user workstations for federal employees
Domain
Public sector / Federal Government (Germany)
Required skills
Hardware troubleshooting, Windows client administration, Remote support, Ticket management, Standard application support
Responsibilities
Configure and maintain PC workstations and mobile devices, Answer IT hotline calls and process email tickets, Prioritize and categorize incident reports, Support standard applications and procedures
Seniority
Entry to Mid-level, Hands-on IC