Sachbearbeiter (m/w/d) – Reklamation
Core
Handling customer and supplier complaints, quality method assurance, and defect reduction in a manufacturing quality context.
Role type
Quality Claims Specialist
Builds
Quality processes and defect reduction strategies for manufacturing clients
Domain
Manufacturing / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality management, complaint handling, defect reduction, group inspection planning, Right First Time implementation, visual/metallographic inspection training, quality tool application
Responsibilities
Receive and process customer and supplier complaints, coordinate complaint handling, reduce scrap rates, create group inspection plans, document Right First Time procedures, maintain qualification matrices, train and certify inspectors for visual end-control and metallurgical testing, ensure correct application of quality tools and methods in production
