Manager, Customer Experience - West Island Area (Future Opportunities)
Core
Lead a team of frontline staff in a TD branch to deliver exceptional customer service, resolve complaints, and promote banking products.
Role type
Manager, Customer Experience (Banking)
Builds
Customer relationships and branch operational excellence
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Team leadership, customer service, operational management, compliance, coaching, scheduling, conflict resolution
Preferred skills
Insurance licensing, bilingualism (French/English)
Technologies
MS Office, internet applications
Responsibilities
Mentor team members to achieve operational excellence and personal development objectives; maintain employee scheduling and ensure adherence to policies and procedures; support frontline staff in resolving customer complaints; coach the team on customer conversation strategies; monitor workflows and assign duties; administer daily branch administrative duties; maintain customer-facing areas of the branch; provide ongoing performance feedback to the team.