Manager, Customer Experience - West Island Area (Future Opportunities)
Core
Lead a branch team to deliver seamless customer experiences, resolve complaints, and promote banking products while ensuring operational excellence.
Role type
Manager, Customer Experience (Branch Leadership)
Builds
Customer service interactions and branch operational workflows
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
team leadership, customer relationship management, complaint resolution, operational process management, staff coaching, scheduling, regulatory compliance
Preferred skills
bilingualism (French/English), knowledge of emerging industry trends
Technologies
MS Office, internet applications
Responsibilities
Mentor team members on customer interaction strategies, maintain employee scheduling and adherence to conduct policies, collaborate with internal partners to meet customer needs, coach staff on advice-giving and conversation tactics, monitor workflows and assign duties, administer daily branch administrative duties
Seniority
Manager, hands-on leadership