Teammate
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in tech, e-commerce, gaming, and other sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions and issue resolutions for external clients
Domain
Customer Experience / Business Process Outsourcing
Deliverable
client delivery
Required skills
English fluency, computer literacy (Windows/Mac/Office), customer support software proficiency (Zendesk/Slack), problem-solving, communication, adaptability, empathy, multitasking
Responsibilities
Answer customer inquiries via phone/email/chat, research and provide accurate responses, navigate documentation to resolve issues, escalate priority or unresolved issues, route calls to appropriate resources, document interactions per SOPs, identify and communicate emerging issue trends, adhere to KPIs and quality guidelines, collaborate with team members to resolve issues, participate in mandated training
Seniority
Entry-level, individual contributor