Customer Success & Support Geoscientist
Core
Act as the primary technical contact to help customers maximize the value of Neftex subscription products by integrating them into exploration and subsurface workflows.
Role type
Customer Success & Support Geoscientist
Builds
Customer adoption and successful integration of Neftex SaaS products for the energy industry
Domain
Energy industry, Geoscience, Subsurface exploration
Deliverable
client delivery
Required skills
Geoscience expertise, exploration workflow knowledge, technical troubleshooting, user training delivery, stakeholder liaison
Preferred skills
Neftex product experience, regional geology knowledge, SaaS support experience, webinar delivery
Technologies
Neftex products, datasets
Responsibilities
Support customer onboarding and develop adoption plans, troubleshoot workflow and product usage challenges, deliver onboarding sessions and technical training, collect and communicate customer feedback to product teams, monitor customer engagement and satisfaction
Seniority
Experienced Hire, hands-on IC
