Analyst, Enterprise Operations
Core
Provides 24x7 support for Enterprise Applications and Offices by performing proactive routines to avoid service impacts and handling service outages.
Role type
Senior IC IT Operations Analyst
Builds
Enterprise Applications and Office services
Domain
IT Operations / Enterprise Infrastructure
Required skills
Incident Management, Problem Management, Change Management, Active Directory Administration, Troubleshooting IT/Application issues, Process Monitoring, Runbook Documentation, Vendor Service Level Reviews, Asset Management, Capacity Management
Preferred skills
Bachelor's Degree in Computer Engineering, 3+ years experience, Office Suite familiarity, Multitasking, Independent project work, Root cause analysis, Knowledge base development