IT Service Desk Mitarbeiterin - POS / Kasse (m/w/d)
Core
1st-Level IT support specialist for POS/cashier systems at BAUHAUS retail centers, handling tickets, phone, and email inquiries.
Role type
IT Service Desk Specialist (POS/Cashier Systems)
Builds
IT support services for BAUHAUS retail staff
Domain
Retail / IT Support
Required skills
IT support, Helpdesk, IT Service Desk, POS system knowledge, Cashier hardware knowledge, Ticket management, JIRA, MS Teams, E-mail support, Error analysis, Knowledge base maintenance
Preferred skills
Cashier experience, Service orientation, Customer focus, Problem-solving, Self-motivation, Technical affinity, Continuous learning
Technologies
JIRA, MS Teams
Responsibilities
Answer IT support inquiries for retail staff, Analyze and resolve POS system issues via ticketing, phone, and email, Escalate complex issues to 2nd-level support, Maintain internal knowledge base
Seniority
Entry to Mid-level, Hands-on IC