Venues Operations Manager
Core
Lead daily operations, service culture, and guest experience across a hatted restaurant and a design-led cocktail bar in Melbourne.
Role type
Senior Venue Operations Manager (multi-venue)
Builds
A hatted restaurant (From Here by Mike) and a design-led cocktail bar/lounge (Crane Bar & Lounge)
Domain
Hospitality (Restaurant & Bar/Lounge)
Required skills
Multi-venue operations leadership, floor management, team coaching and recruitment, cost control, labor management, stock control, service standard enforcement, guest experience management, event activation support
Preferred skills
Experience leading both restaurant and bar operations, Melbourne hospitality scene knowledge, commercial awareness
Technologies
POS systems, rostering software, inventory management tools
Responsibilities
Lead daily operations across both venues ensuring service standards and guest experience; Create venue energy and culture; Coach and develop the team; Manage labor, ordering, stock, and operating costs; Work with Sales Manager on group bookings and activations; Drive service standards across all trade times.
Seniority
Senior, hands-on IC