Client Support Specialist - API
Core
Front-line technical resource delivering complete resolutions for client technical questions and concerns regarding ICE Mortgage Technology product installation, configuration, and use.
Role type
Senior IC client support specialist (API/SaaS)
Builds
ICE Mortgage Technology software solutions and platform technologies
Domain
Financial technology / Mortgage technology
Deliverable
client delivery
Required skills
REST APIs, SQL Server, JavaScript, Python, HTML, CSS, SaaS environments, network troubleshooting tools, log analyzer tools, CRM systems
Preferred skills
Knowledge Centered Service best practices, root cause analysis, multi-tasking
Technologies
Microsoft Windows, Microsoft Office, SQL Server, Splunk, Telnet, Traceroute, Ping, REST APIs
Responsibilities
Resolve technical problems with minimal assistance, drive service level attainment, manage case backlog, document client interactions in CRM, identify defects and enhancements, escalate complex issues to backline engineers
Seniority
Mid-level, hands-on IC