AP Compliance Analyst
Core
Primary focal point for investigating and resolving supply chain-related customer feedbacks, complaints, and disputes across regions.
Role type
Supply chain compliance analyst (customer dispute resolution)
Builds
Resolved customer disputes and improved supply chain case management processes
Domain
Energy & Chemicals / Supply Chain
Deliverable
client delivery
Required skills
root cause analysis, case management, data analysis, process improvement, business judgment, critical thinking, problem solving
Preferred skills
engineering or chemistry degree, business or supply chain support experience
Technologies
C360, Zendesk, SharePoint, LAN
Responsibilities
Conduct investigations to identify root causes of supply chain complaints; manage case lifecycle from intake to resolution; perform periodic data analysis to identify trends and emerging risks; document and implement process improvements for dispute handling.
Seniority
Entry to Mid-level, hands-on IC
