Mitarbeiter im Customer Service (m/w/d) Produktion und L ...
Core
Handling customer escalations, invoice inquiries, order data preparation, and shipment monitoring for industrial and automotive clients.
Role type
Customer Service Specialist (Logistics)
Builds
Logistics solutions for industry and automotive companies
Domain
Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Invoice processing, order data management, shipment tracking, customer communication, problem resolution, IT system proficiency
Preferred skills
English language skills
Technologies
MS Office, LVS systems
Responsibilities
Escalate issues to relevant departments, process and verify invoice questions, manage order data in IT programs, monitor shipments and deadlines, handle delivery obstacles and complaints, provide technical and content support to customers, contact customers via phone and email
Seniority
Mid-level, experienced professional
