Order Management Agent
Core
Process and manage the total order flow, logistics, and customer queries for Fluke's EMEA Export team, ensuring delivery accuracy and customs compliance.
Role type
Order Management Agent (Logistics & Customer Support)
Builds
Order fulfillment, shipping documentation, and customer satisfaction for industrial test tools and safety equipment.
Domain
Industrial Technology / Logistics / Supply Chain
Required skills
Order processing, logistics coordination, customs regulation knowledge, invoicing, document handling (Certificates of Origin), customer communication, problem-solving, computer/office tools proficiency.
Preferred skills
Customer support experience, accounting, shipping, transportation, supply chain experience, additional languages.
Technologies
Oracle database, email systems, office tools.
Responsibilities
Process orders and complaints regarding deliveries, damages, and claims; supply delivery and customs documentation; inform channel partners on prices and delivery times; process commercial documents; improve internal processes.
Seniority
Individual Contributor, Entry to Mid-level