Consultant - Kundenservice Kreditprozesse (m/w/d)
Core
First point of contact for customers regarding questions and issues related to banking software solutions, with a focus on credit processes and collateral management.
Role type
Senior IC consultant (credit processes & IT support)
Builds
End-to-end support for banking software solutions and credit process documentation
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Credit business knowledge, IT system administration, analytical understanding, solution-oriented approach
Preferred skills
Experience in banking or IT environment, experience with credit business and IT system administration
Technologies
Ticketing systems, Analytical tools
Responsibilities
Provide first-line support for customer inquiries on banking software, conduct structured end-to-end support via ticketing system, perform specialized analysis for assigned topics, develop and maintain customer documentation and training materials, collaborate cross-functionally with application development teams, conduct customer training and workshops
Seniority
Mid-level, hands-on IC