Application Support Intermediate Analyst - Officer
Core
Provides technical and business support for Citi Applications, fielding issues, ensuring system stability, and participating in releases and disaster recovery.
Role type
Intermediate Application Support Analyst
Builds
Citi Applications stability and reliability
Domain
Banking / Application Support
Required skills
SQL (Oracle, MSSQL, Mongo), ServiceNow, ITRS, AppDynamics, ELK, problem management, risk analysis, technical documentation
Preferred skills
Linux, ETL, Java, ECS, financial markets knowledge, process improvement, standardization
Technologies
Oracle, MSSQL, Mongo, ServiceNow, ITRS, AppDynamics, ELK, Linux, Java, ECS
Responsibilities
Field issues and queries from stakeholders, provide short-term resolutions, work with technology partners for long-term remediation, participate in disaster recovery testing, perform post-release checkouts, analyze applications to identify risks and vulnerabilities, develop and maintain technical support documentation, act as liaison between users and internal/external groups
Seniority
Intermediate, independent contributor