Client Support Specialist - Surefire
Core
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication and maintaining client accounts.
Role type
Client Support Specialist
Builds
Enterprise-level support for ICE software products
Domain
Mortgage industry + software support
Deliverable
client delivery
Required skills
troubleshooting software applications, managing high volume support tickets, documenting recurring technical issues, recreating client issues in test environment, directing unresolved issues to internal resources, product expertise development
Preferred skills
Salesforce help desk systems, UAT or application testing, mortgage industry CRM administration, multi-tasking and time management, analytical problem-solving
Technologies
Salesforce