Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer loyalty and store operational efficiency
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
automotive repair knowledge, scheduling, hiring and training, inventory management, customer relationship management, sales facilitation, compliance monitoring
Preferred skills
2-year degree, ASE certifications
Technologies
N/A
Responsibilities
Assign and schedule work duties to auto service staff; oversee hiring and training of auto service team; ensure high teammate retention; maintain compliance with quality standards; manage customer interactions and resolve complaints; drive sales through vehicle inspections and communication; provide insights to front-of-shop for product sales.
Seniority
Mid-level management