Graduate Client Support Specialist
On-site
Core
Onboard/off-board clients and resolve global inquiries regarding ICE Data Derivatives products, option prices, and data operations.
Role type
Client support specialist
Builds
Client support for ICE Data Derivatives products and services
Domain
Financial data and derivatives
Deliverable
client delivery
Required skills
client onboarding, inquiry resolution, issue escalation, documentation maintenance, analytical problem-solving
Preferred skills
SalesForce, Service Now, MS Office, FTP
Responsibilities
Onboard and off-board clients, field client inquiries via email/chat/phone, provide timely responses to product and data questions, support file delivery failures, escalate internal issues, maintain client relationships, update policy documentation