Client Support Specialist
Core
Provide high-level technical support and customer services to global clients of financial market data applications, troubleshooting inquiries and educating clients on IT issues.
Role type
Client Support Specialist
Builds
Operational support for global client support teams and mission-critical data services
Domain
Financial markets / Market data
Deliverable
client delivery
Required skills
Technical troubleshooting, CRM ticketing, case management, post-mortem analysis, documentation, stakeholder communication, system analysis, time management
Preferred skills
Financial markets knowledge, Salesforce, ServiceNow, MS Office
Responsibilities
Handle inbound customer queries, diagnose technical problems, provide case status updates, escalate issues to internal groups, maintain SOPs, educate clients on IT services
Seniority
Mid-level, hands-on IC