IT Support Specialist (m/w/d)
Core
You keep the digital workplace running by providing technical support to users, analyzing issues, and improving IT processes.
Role type
IT Support Specialist
Builds
Reliable IT workstations and efficient support processes for employees
Domain
IT Services / Enterprise Support
Required skills
Windows client environment support, ticket management, troubleshooting, IT equipment lifecycle management, knowledge base documentation, cross-level collaboration
Preferred skills
Apple/Mac environment knowledge, proactive process improvement
Technologies
Windows, Ticketing Systems, IT Asset Management Tools
Responsibilities
Provide technical support to users via phone, remote, and on-site; analyze and resolve technical issues; document solutions for the knowledge base; manage the lifecycle of IT equipment; coordinate complex cases with 3rd-level experts; evaluate and introduce new IT systems.
Seniority
Mid-level, hands-on IC