IT Support Specialist (m/w/d)
Core
You keep the digital workplace running by providing technical support to users, analyzing disruptions, and optimizing IT processes.
Role type
IT Support Specialist
Builds
Reliable IT workstations and efficient support processes for employees
Domain
IT Services / Enterprise Support
Required skills
IT troubleshooting, Windows client environments, ticket management, structured problem analysis, IT equipment lifecycle management, system evaluation
Preferred skills
Apple/Mac environment knowledge, English communication
Technologies
Windows, Apple/Mac
Responsibilities
Provide technical support to users via phone, remote, and on-site; analyze disruptions and develop long-term solutions; document solutions for the knowledge base; coordinate complex cases with 3rd-level experts; manage the lifecycle of IT equipment; evaluate and introduce new IT systems
Seniority
Mid-level, hands-on IC