IT-Systemtechnikerin Client Service (a*)
Core
IT operations and client service support for internal business units, managing mobile device lifecycle and 2nd/3rd-level support.
Role type
mid-level IT system technician (client service)
Builds
internal IT services and mobile device support for Hamburg's energy network employees
Domain
energy utilities + IT operations
Required skills
IT operations, mobile device management, 2nd/3rd-level support, network management, patch management, service management, asset management, documentation
Preferred skills
business administration qualification, continuous learning, self-directed information gathering
Technologies
Apple devices, mobile networks, network infrastructure
Responsibilities
coordinate external service providers, manage mobile device issuance and support, perform 2nd/3rd-level client support, execute service orders and requirements analysis, maintain asset documentation
