Learning Experience Leader - Fleet Response/T2A-3
Core
Design and expand training and development programs for Tier 2 / Fleet Response Specialists, including curriculum, exams, and e-learning packages aligned with product-specific methodologies.
Role type
Learning Experience Leader (Training & Development)
Builds
Training curricula, e-learning packages, induction programs, and assessment materials for customer experience specialists.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Training
Required skills
Curriculum design, e-learning creation, class facilitation, training program management, stakeholder communication, project management, technical preparatory training delivery, content expertise, progress monitoring, Code of Conduct enforcement.
Preferred skills
Leadership, group management, industrial or applied sciences background, problem-solving, critical thinking, creative engagement strategies.
Technologies
Microsoft applications, Google applications, e-learning platforms.
Responsibilities
Create and deliver end-user, partner, and distributor training; Develop and create effective induction programs; Monitor and review trainees' progress; Research and present new technologies and methodologies in workplace learning; Ensure statutory training requirements are met; Continuously improve training programs.
Seniority
Individual Contributor, Mid-level